At Authentech Computer and Electronics, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your product, we are here to help with a straightforward return policy.
Eligibility for Returns:
– Items must be returned within 30 days of the purchase date.
– Products must be in their original condition, unused, and in the original packaging.
– A receipt or proof of purchase is required for all returns.
Non-Returnable Items:
– Gift cards
– Downloadable software products
– Discounted items
Return Process:
1. Initiate a Return: Contact our customer service team at support@authentechjm.co to initiate a return.
2. Package Your Items: Safely package the items in their original packaging.
3. Shipping: Ship the items to the return address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
Refunds:
– Once we receive your returned items, we will inspect them and notify you of the status of your refund.
– If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges:
– If you need to exchange an item for a different size or color, please contact our customer service team. We will guide you through the process and ensure you receive the correct item promptly.
Damaged or Defective Items:
– If you received a damaged or defective item, please notify us immediately at support@authentechjm.co. We will arrange for a replacement or refund as quickly as possible.
We value your business and are committed to making your shopping experience as enjoyable as possible. If you have any questions about our policy please contact us at info@authentechjm.co.
